Refund policy

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🔄 RETURN, REFUND & REPLACEMENT POLICY

Last Updated: [Add Date]

We want you to love your purchase. If something isn’t right, we’re here to help.

🔁 Return Eligibility

You may request a return if:

  • The product is damaged during delivery

  • You received a wrong item

  • The product is defective

  • The product is missing parts

Return requests must be made within 7 days of delivery.

❌ Non-Returnable Conditions

We do not accept returns if:

  • The product has been used excessively

  • The product is damaged due to misuse

  • Return request is made after 7 days

  • The product is without original packaging

📸 Proof Required

To process a return or replacement, you must provide:

  • Clear unboxing video (mandatory)

  • Clear images of the product and packaging

  • Order ID

Without an unboxing video, return/replacement claims may not be accepted.

🔄 Replacement Policy

If the product is defective or damaged:

  • We will provide a free replacement.

  • In case replacement is not available, a refund will be issued.

💰 Refund Policy

  • Refunds are processed within 5–7 business days after approval.

  • Refund will be credited to:

    • Original payment method (for prepaid orders)

    • Bank transfer (for COD orders)

Refund time may vary depending on your bank.

🚫 Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.

  • Once shipped, orders cannot be cancelled.

⚖ Legal Compliance

This policy is drafted in accordance with:

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020